FAQ

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Frequently Asked Questions – Govindam Silk


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Products & Collection

Q1. What products do you offer?
We offer a premium range of ethnic fashion including sarees, suits, lehengas, fabrics, and custom-designed outfits crafted with fine materials and intricate handwork.


Q2. What fabrics do you specialize in?
We deal in high-quality fabrics like silk, satin, net, zardozi work, hand-embroidered fabrics, and other luxury materials suitable for ethnic wear.


Q3. Do you offer customization?
Yes. You can select your fabric, design, and measurements—we create a fully customized outfit tailored just for you.


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Size & Custom Stitching

Q4. How do I choose the right size?
You can refer to our size chart or provide custom measurements for a perfect fit.


Q5. What if my stitched outfit doesn’t fit properly?

  • If the issue is from our side → we fix or replace it free of cost
  • If measurements provided were incorrect → we offer alteration support (shipping charges may apply)


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Shipping & Delivery

Q6. How long does delivery take?

  • India: 4–7 working days
  • International: 6–10 working days
  • Processing time: 2–3 days


Q7. Do you offer worldwide shipping?
Yes, we deliver globally.


Q8. Is Cash on Delivery (COD) available?
Yes, COD is available across India.


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Color & Product Details

Q9. Will the product color be exactly the same as shown?
We try our best to match colors accurately, but slight variation (up to 10%) may occur due to lighting, screens, and fabric dyeing.


Q10. Will embroidery and handwork be exactly the same?
Minor variations are natural in handcrafted products and add uniqueness to each piece.


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Returns & Exchanges

Q11. What is your return policy?

  • Return request must be raised within 48 hours of delivery
  • Applicable for defective items or major issues
  • Customized products are not eligible for return


Q12. Can I return a product if I don’t like it?

  • Yes (if not customized) → return shipping paid by customer
  • No returns on customized outfits


Q13. How will I get my refund?
Refunds are processed within 7–10 working days in the original payment method or as store credit.


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Order & Support

Q14. Can I cancel my order?
Yes, within 24 hours of placing the order.


Q15. What if my parcel is lost or not delivered?
We will re-ship the same product free of cost after courier confirmation.


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Contact & Support

Q16. How can I contact you?

📧 Email: govindamsilkonline@gmail.com
📱 WhatsApp: +91 9636307615

🏬 Store:
Shri Govindam Silk
Shop No. 2, Saurav Tower, Vaishali Nagar
Jaipur, Rajasthan – 302021


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Final Note

Every outfit at Govindam Silk is crafted to make you stand out—because your moments deserve nothing less.