Terms of service

Welcome to Govindam Silk. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our services.


⸻


🛍️ Products & Services


  • We offer premium ethnic wear including sarees, suits, lehengas, fabrics, and customized outfits
  • All products are subject to availability
  • We reserve the right to update or discontinue products anytime


⸻


🎨 Product Representation


  • Slight color variation (up to 10%) may occur due to lighting, screen settings, and fabric dyeing
  • Minor variations in handwork and embroidery are natural and not defects


⸻


✂️ Customization Orders


  • Customized products are made as per customer-provided measurements
  • Once placed, customization orders cannot be canceled or modified
  • No return/refund on customized items unless defective


⸻


💳 Pricing & Payments


  • Prices are subject to change without prior notice
  • Full payment is required before order processing
  • Payments are secured via trusted gateways


⸻


🚚 Shipping & Delivery


  • Delivery timelines are estimates and may vary
  • Delays due to courier/customs are beyond our control


⸻


🔁 Returns, Exchanges & Refunds


  • Governed by our Return & Exchange Policy
  • Customers must follow defined timelines and process


⸻


🚫 Order Cancellation


  • Allowed within 24 hours of placing the order
  • Orders already processed/customized cannot be canceled


⸻


📦 Lost or Undelivered Orders


  • In such cases, we will re-ship the same product
  • No refund or product change applicable


⸻


🔒 Intellectual Property


All website content (images, designs, text, branding) belongs to Govindam Silk and cannot be reused without permission.


⸻


⚠️ Limitation of Liability


We are not liable for:


  • Indirect or incidental damages
  • Misuse of products


⸻


📩 User Responsibility


By using our website, you agree:


  • To provide accurate details
  • Not to misuse the platform
  • Not to engage in fraudulent activity


⸻


🔄 Changes to Terms


We may update these Terms anytime. Changes will be effective immediately after posting.


⸻


⚖️ Governing Law


These Terms are governed by the laws of India.


⸻


📞 Contact Information


📧 Email: govindamsilkonline@gmail.com

📱 WhatsApp: +91 9636307615


🏬 Store Address:

Shri Govindam Silk

Shop No. 2, Saurav Tower

Vaishali Nagar, Jaipur

Rajasthan – 302021, India


⸻


❤️ Our Commitment


Premium quality. Transparent policies. Trusted service.